Cancellation policy

Cancellation Policy for Purchase Options

The purchase option is a formula that allows the customer to reserve a product, committing to complete the purchase within an agreed period, including through the payment of a deposit.
This procedure is binding and constitutes a purchase commitment between the customer and mdrwatch.

1. Confirmation and validity of the purchase option
The purchase option is considered confirmed only upon payment of the deposit or upon written confirmation (via email or message) from mdrwatch.
The validity of the option is limited to the period communicated to the customer at the time of reservation. After this period expires without full payment of the balance, the option automatically lapses and the product becomes available for sale again.

2. Cancellation by the customer
In the event of a cancellation request by the customer, the deposit paid will be fully retained by mdrwatch to cover management costs and as compensation for the lost sale.
No refund or credit is provided for deposits related to cancelled purchase options, regardless of the reason.

3. Cancellation by mdrwatch
mdrwatch reserves the right to cancel a purchase option at any time due to product unavailability, price list updates, or operational requirements.
In such cases, the customer will be entitled exclusively to a refund of any amount paid, with no further compensation or indemnity.

4. Communications and timing
All communications regarding the cancellation or confirmation of a purchase option must be made in writing via email or direct message through mdrwatch official channels.
Cancellation requests submitted verbally or through unofficial channels will not be considered valid.

5. Acceptance of terms
By paying the deposit or confirming the purchase option, the customer declares that they have read, understood, and fully accepted this policy.